Frequently Asked Questions

FAQs

  • Where can I purchase O-Cedar® products?

    O-Cedar® products are available for purchase at many mass retailers, grocery stores, hardware stores and even some local stores. Check out our Where to Buy page to see the full list of retailers who carry our products. If you have questions about a product you do not see on our website, please call us at 1.800.543.8105 (Mon- Fri, 9 a.m. – 3 p.m. CT).

  • Is there a warranty on O-Cedar® Products?

    We have a satisfaction guarantee warranty on all of our products. For product related issues, please submit a Product Support Inquiry and a member on our support team will help assist you.

  • What is microfiber and why is it used in O-Cedar® mops?

    Microfiber is a highly absorbent material that is excellent at removing tough dirt and grime. O-Cedar microfiber mops are machine-washable and remove over 99% of bacteria with just water*.

  • How do O-Cedar microfiber mop heads remove over 99% of bacteria with just water?

    Our microfiber mop heads are made up of millions of tiny synthetic fibers. When used with water all of these tiny fibers loosen and pick up dirt and bacteria, removing it from your surface. To learn more about cleaning with microfiber, click here.

  • How should I wash my microfiber mop head refill?

    To clean your microfiber refill, machine or hand wash in warm water. Do not use bleach or fabric softener. Lay flat or hang to dry.

  • How often do I need to change my microfiber mop head refill?

    We recommend you change your mop head refill every 3 months. A simple reminder is to change your refill with the Seasons.

  • How do I change my O-Cedar mop head refill?

    Changing your O-Cedar mop head refill is quick and easy. Please click on the name of your product below to watch a quick product guide video.

    EasyWring Spin Mop Refill

    ProMist® MAX Spray Mop Refill

    Microfiber Cloth Mop Refill

    MicroTwist Mop Refill

    Dual-Action Microfiber Flip Mop Refill

    PowerScrub® Roller Mop Refill

  • Do you have any videos that can show correct product usage?

    Yes, we know videos are very helpful to learn more about our products so we’ve created product videos to help you understand how to use our products, along with helpful tip videos to make your life a little easier. You can watch our product videos on the O-Cedar® Product Playlist on O-Cedar®’s Youtube channel. Don’t forget to Subscribe and be the first to know when new O-Cedar® videos are added!

  • What should I do if I am having a problem with my O-Cedar® product?

    We have a satisfaction guarantee warranty on all of our products. You can enter a formal product issue inquiry using the “Contact us” form, or you can call us at 1.800.543.8105 (Mon – Fri, 9 a.m. – 3 p.m. CST).

  • How do I extend my EasyWring Spin Mop handle?

    Please watch our product guide video to learn more about how to use your EasyWring Spin Mop handle.

  • How much cleaning solution do I need to use in the ProMist® MAX Microfiber Spray Mop?

    The microfiber mop head on the ProMist MAX removes 99% of bacteria with just water* but you can use your favorite cleaning solution as well. Just fill the bottle with water and add 2 teaspoons of your solution. We do not recommend using bleach or wax with you ProMist MAX.

  • Where can I purchase a replacement handle for my EasyWring Spin Mop?

    Replacement handles for the EasyWring Spin Mop & Bucket System can be purchased online from Amazon or Walmart .

  • Where can I get a replacement red triangular base for my EasyWring Spin Mop?

    The red triangle base for the EasyWring spin mop can be purchased on Amazon. Click here to purchase.

  • Can I obtain a replacement for part of my O-Cedar® product that I lost or accidentally threw out?

    Some individual parts for O-Cedar® products can be purchased directly from us over the phone. Please call us at 1.800.543.8105 (Mon-Fri, 9 a.m. – 3 p.m. CT).

Still have questions? Give us a call 1.800.543.8105!

Monday -Friday 9 a.m. to 3 p.m. CT.

*Removes over 99% of E. coli and Staph. aureus from pre-finished hardwood flooring and ceramic tile using tap water, as tested at an independent accredited lab.

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